00:50 | Being of service to a Coachee vs. to a Customer |
04:49 | Distinguishing the Client Life Cycle |
11:43 | Start: Setting the Tone |
26:00 | During: Managing Satisfaction |
33:56 | Finish: Wrapping up Powerfully |
39:13 | Summing Up What's at Stake |
Deliver better programs. To more people. With less work.